Privacy Policy

Last Updated: January 2025

1. Introduction

ARGB Ground Transport Limited ("we", "us", "our") is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our website and services.

We are a data controller for the purposes of UK GDPR and the Data Protection Act 2018. Our registered office is located in the United Kingdom.

2. Information We Collect

Information You Provide to Us

When you book an airport transfer or contact us, we collect:

• Personal Details: Name, email address, phone number
• Journey Details: Pickup and drop-off addresses, date and time, passenger count
• Flight Information: Flight number, airline (for airport pickups)
• Payment Information: Payment card details (processed securely by our payment provider)
• Special Requirements: Child seats, wheelchair access, excess luggage

Information We Collect Automatically

When you visit our website, we automatically collect:

• Technical Data: IP address, browser type and version, device type, operating system
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: Approximate location based on IP address
• Cookie Data: See our Cookie Policy for details

3. How We Use Your Information

We use your personal data for the following purposes:

To Provide Our Services

• Processing and confirming your booking
• Arranging your airport transfer
• Communicating with you about your journey
• Sending booking confirmations and updates
• Processing payments and issuing receipts

To Improve Our Services

• Analyzing website usage to improve user experience
• Understanding customer preferences and booking patterns
• Developing new features and services
• Conducting customer satisfaction surveys

For Legal and Safety Purposes

• Complying with legal obligations
• Preventing fraud and ensuring payment security
• Protecting our business interests
• Resolving disputes and enforcing our terms

4. Legal Basis for Processing

We process your personal data based on:

• Contract Performance: Processing your booking and providing the service you requested
• Legitimate Interests: Improving our services, fraud prevention, business analytics
• Consent: Marketing communications (only with your explicit consent)
• Legal Obligation: Compliance with tax, accounting, and legal requirements

5. Who We Share Your Data With

We may share your personal data with:

Service Providers

• Drivers: Licensed drivers assigned to your journey receive your name, contact details, and journey information
• Payment Processors: Secure payment gateway providers for processing card payments
• IT Service Providers: Website hosting, email services, database management
• Communication Services: SMS and email service providers for booking confirmations

Legal and Regulatory Bodies

We may disclose your information when required by law, court order, or government authority.

Business Transfers

If we sell or merge our business, your data may be transferred to the new owner as part of the transaction.

We do not sell or rent your personal data to third parties for marketing purposes.

6. International Data Transfers

Your data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the ICO
• Adequacy decisions confirming appropriate data protection standards
• Explicit consent from you for the transfer

7. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Restricted access to personal data on a need-to-know basis
• Secure Servers: Industry-standard secure hosting with regular backups
• Payment Security: PCI-DSS compliant payment processing
• Staff Training: Regular data protection training for all staff

8. Data Retention

We retain your personal data for as long as necessary:

• Booking Records: 7 years (for tax and accounting purposes)
• Marketing Consent: Until you withdraw consent or 2 years of inactivity
• Website Analytics: 26 months (Google Analytics default)
• CCTV Footage (in vehicles): 30 days unless required for investigations

9. Your Rights

Under UK GDPR, you have the following rights:

Right to Access

Request a copy of the personal data we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete data.

Right to Erasure

Request deletion of your personal data (subject to legal obligations).

Right to Restrict Processing

Request that we limit how we use your data.

Right to Data Portability

Receive your data in a structured, commonly used format.

Right to Object

Object to processing based on legitimate interests or for direct marketing.

Right to Withdraw Consent

Withdraw consent for processing at any time (where consent is the legal basis).

How to Exercise Your Rights

To exercise any of these rights, please contact us using the details below. We will respond within one month.

10. Marketing Communications

We will only send you marketing emails if you have explicitly consented. You can:

• Opt out at any time by clicking "unsubscribe" in our emails
• Update your preferences by contacting us
• Rest assured we will never share your email with third parties for their marketing

11. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal data.

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by:

• Posting a notice on our website
• Updating the "Last Updated" date at the top of this policy
• Sending you an email (for material changes)

14. Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us:

• Company: ARGB Ground Transport Limited
• Email: Via our contact form
• Phone: Available on our contact page

15. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF