Terms & Conditions

Last Updated: January 2025

1. Booking and Confirmation

By making a booking with ARGB Ground Transport Limited, you agree to be bound by these terms and conditions. All bookings are subject to availability and confirmation. You will receive a booking confirmation via email once your reservation is accepted.

2. Booking Confirmation Process

2.1 Provisional Bookings

All bookings submitted through our website are considered provisional until confirmed by us in writing via email. When you complete the booking form, you will receive an immediate acknowledgment that we have received your booking request.

2.2 Vehicle and Driver Matching

Following receipt of your booking request, we will:

• Search for an available vehicle and driver suitable for your journey requirements
• Match a qualified driver to your booking based on availability and location
• Present the booking details to the driver for acceptance

2.3 Booking Confirmation

Your booking is only confirmed when:

• A vehicle and driver have been successfully matched to your booking
• The assigned driver has accepted the job
• You have received a confirmation email from us

2.4 Confirmation Email

Once your booking is confirmed, you will receive an email containing:

• Full booking details and confirmation
• Driver name and contact details
• Vehicle make, model, and registration number
• Pickup time and location
• Journey details and any special requirements
• Total price and payment information

2.5 Booking Status

Until you receive a confirmation email with driver and vehicle details, your booking remains provisional and is not guaranteed. We recommend waiting for confirmation before making any non-refundable travel arrangements that depend on this transfer.

2.6 Notification Timeframe

We aim to confirm all bookings within 24 hours of receiving your booking request. If we are unable to match a suitable vehicle and driver to your booking, we will contact you immediately to discuss alternative options or provide a full explanation.

2.7 Booking Amendments

If you need to amend your booking after receiving confirmation, please contact us as soon as possible. We will make every effort to accommodate changes, subject to driver availability.

2. Payment Terms

Payment is required in full at the time of booking to secure your transfer. We accept major credit cards, debit cards, and cash payments. All prices are quoted in British Pounds (GBP) and include VAT where applicable.

3. Cancellation Policy

Cancellations by Customer

• More than 24 hours before pickup: Full refund
• 12-24 hours before pickup: 50% refund
• Less than 12 hours before pickup: No refund
• No-show: No refund

Cancellations by Company

In the unlikely event that we need to cancel your booking, we will notify you as soon as possible and provide a full refund or alternative arrangement.

4. Changes to Bookings

Changes to your booking (date, time, pickup location, etc.) must be made at least 12 hours before the scheduled pickup time. Changes are subject to availability and may incur additional charges depending on the new requirements.

5. Flight Delays

We monitor all incoming flights and will adjust pickup times automatically for delays at no extra charge. However, you must provide accurate flight information at the time of booking. If your flight arrives significantly earlier than scheduled, we cannot guarantee immediate availability.

6. Waiting Time

For airport pickups, we include complimentary waiting time as follows:

• Domestic flights: 45 minutes from actual landing time
• International flights: 60 minutes from actual landing time
• Non-airport pickups: 15 minutes from scheduled pickup time

Additional waiting time may be charged at our standard hourly rate if the driver is required to wait beyond these periods.

7. Luggage Allowance

Each passenger is entitled to:

• 2 standard suitcases (up to 23kg each)
• 1 piece of hand luggage

Excess luggage, oversized items, or special equipment (such as golf clubs, skis, or bicycles) must be declared at the time of booking and may require a larger vehicle at additional cost.

8. Child Seats

Child seats and booster seats are available upon request at the time of booking. It is the customer's responsibility to ensure appropriate child restraints are used in accordance with UK law. If you fail to request a child seat in advance, the driver reserves the right to refuse the journey.

9. Passenger Conduct

Passengers must:

• Behave respectfully toward the driver and other passengers
• Not smoke in the vehicle
• Not consume alcohol in the vehicle
• Not cause damage to the vehicle

We reserve the right to refuse service or terminate a journey if passengers are intoxicated, abusive, or pose a risk to the driver or vehicle. No refund will be provided in such circumstances.

10. Lost Property

While we make every effort to return lost property, ARGB Ground Transport Limited is not responsible for items left in vehicles. If you discover you have left something in the vehicle, please contact us immediately. We will do our best to locate and return your property, but we cannot guarantee its recovery.

11. Liability and Insurance

All our vehicles are fully insured, and our drivers are licensed and vetted. However, ARGB Ground Transport Limited is not liable for:

• Delays caused by traffic, accidents, weather, or other circumstances beyond our control
• Missed flights, trains, or appointments due to such delays
• Loss or damage to luggage or personal belongings
• Indirect or consequential losses

Our liability is limited to the cost of the journey booked.

12. Force Majeure

We are not liable for failure to perform our services due to circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, strikes, terrorist incidents, or government restrictions.

13. Data Protection

We collect and process personal data in accordance with UK GDPR and the Data Protection Act 2018. Your information is used solely for the purpose of providing our services and will not be shared with third parties except as necessary to fulfill your booking (e.g., payment processing). For full details, please see our Privacy Policy.

14. Complaints

If you are not satisfied with our service, please contact us within 48 hours of your journey. We will investigate all complaints thoroughly and respond within 14 working days.

15. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to Terms

We reserve the right to update these terms and conditions at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

Contact Information

If you have any questions about these terms and conditions, please contact us:

• Company: ARGB Ground Transport Limited
• Email: Contact us via our contact form
• Phone: Available on our contact page